We are delighted that you are working with JobMatcha and we are keen to provide you with information that will help you settle into your new job and which you will find useful during your assignment.

This handbook provides you with a high-level summary of our key policies and procedures, which serve as a guide and framework to ensure that all workers are treated fairly and consistently. They help create a positive work environment where everyone can feel supported, and should be your “go-to” manual for any HR-related questions.

No element of this handbook (nor the separate policies and procedures) form part of your contract of employment unless explicitly stated otherwise in your contract of employment. It is very much an evolving document which we are keep as up-to-date as possible and so, whilst we will always try to give reasonable notice of any significant changes to this handbook, we do reserve the right to amend or withdraw any of the provisions in the handbook without notice.

This handbook is not an exhaustive source of information and if you can’t find the information you are looking for, please don’t hesitate to speak to your JobMatcha contact or the People Team.

We believe that by following these policies & procedures, we can protect the rights of all workers and develop a strong culture that benefits everyone.

Our Environmental Impact

We believe all businesses are responsible for achieving good environmental practice and operating in a sustainable manner.

We are therefore committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our Company strategy and operating methods. It is our priority to encourage our customers, suppliers and all Company associates to do the same, to help us deliver on our duty of care towards future generations.

For further information, please refer to the Environmental Policy.

Private Interests

Integrity is very important to us. If you know of any situation that could create a conflict of interest with the Company, e.g. you have links with a competitor, or know somebody/something that could influence the award of a contract, it is essential that you declare this  immediately so that we can take steps to mitigate any associated risks.

Standards of Conduct

Behaviours required by the Company are intended to underpin and clarify the standards required by the Company of its team members.

We ask that at all times, you conduct yourself in such a way as to enhance the reputation of the Company, whether it is over email, telephone or face-to-face. We expect all of our employees, temporary/agency workers, interim, contractors and consultants to be professional, courteous, efficient, honest, respectful and fully compliant with relevant legal and regulatory codes and guidance.

All workers hold a responsibility to act as ambassadors for the Company in terms of their general conduct both within and outside the Company. We encourage all employees to familiarise themselves with the following policies and procedures:

• Anti-Bribery Policy & Procedure – bribery is the offering or accepting of any gift, loan, payment, reward or advantage for personal gain as an encouragement to do something which is dishonest, illegal or a breach of trust.

The purpose of this policy is to convey to all the rules in relation to our unequivocal stance towards the eradication of bribery and our commitment to ensuring that the Company conducts its business in a fair, professional and legal manner.

In particular, please ensure you understand the rules around the gifting and receiving of gifts and hospitality.

• Alcohol & Drugs Policy – you must not drink alcohol or take drugs during working time. The use, possession, storage, transportation, promotion and/or sale of drugs is forbidden during working time, whether in the workplace or at another location on Company time.

During some work-related events, whether with or without clients, alcohol may be readily available. Employees at these events are permitted to drink alcohol but must not allow themselves to surpass reasonable levels, become intoxicated or allow their judgement to become impaired. This includes ceasing to drink alcohol when asked to by a manager where that manager reasonably believes that the employee is at risk of causing offence or harm to others, harm to themselves, reputational damage to the Company and/or behaving in an unprofessional manner.

• Anti-Harassment & Bullying Policy & Procedure – as an employee you are expected to behave appropriately and professionally at all times during the working day, and this may extend to events outside of working hours that are classed as work-related such as social events. You must not engage in discriminatory, harassing or aggressive behaviour towards any other person at any time. If you experience any inappropriate behaviour (or witness inappropriate behaviour) please raise this with your JobMatcha contact
• Equality & Diversity Policy – we embrace the differences and recognise you as individuals – it is this diversity that contributes to our success. We want everyone to feel valued and included. It is important that during interactions with your colleagues, or at work-related social events, you adhere to the Equality & Diversity Policy (and related policies such as the Transgender Equality Policy) which safeguard individuals from bullying and harassment on the grounds of a protected characteristic i.e. age, maternity and pregnancy, marriage and civil partnership, race, disability, religion or belief, gender reassignment, expression and identity, sexual orientation and sex. If you experience any inappropriate behaviour (or witness inappropriate behaviour) please raise this with your JobMatcha contact.
• Smoke-Free Workplace Policy – please ensure you avoid smoking (which includes use of e-cigarettes) on Company premises or in Company vehicles. Smoking/vaping should be limited to break times only, only in designated smoking/vaping areas.
• Timekeeping Policy & Procedure – please ensure you report to work punctually and observe your hours of work as set out in your contract of employment. If you are running late for work, it is important to contact your line manager as soon as possible.

In addition to the above policies, please notify your JobMatcha contact immediately if you are arrested or charged with a summons on a criminal or civil charge during your employment with us, regardless of the offence.

Holiday

The holiday year is 1 January to 31 December. So that we have sufficient cover, it is important that your holiday is approved  before you start booking travel or making holiday plans.

Your individual entitlement to holiday can be found in your contract. Part time employees have a holiday entitlement which is pro rata of a full-time employee’s entitlement.

For further information on holiday rules, please refer to the Holiday Policy & Procedure.

Please email the JobMatcha People Team for more information about our Policies and Procedures

Policies & Procedures

POL001-_Equal_Opportunities_and_Diversity_Policy

POL002 Grievance Policy & Procedure

POL003 Wage Dispute Policy and Procedure

POL004 Anti-Slavery Human Trafficking Policy

POL005 Anti-Bribery Policy Procedure

POL006 Whistleblowing Policy Procedure

POL007 Anti-Harassment Bullying Policy Procedure

POL008 Environmental Policy

POL009 Data Protection (Employees and Workers) Policy

POL010 Disciplinary Policy Procedure

POL011 Recruitment Selection Policy

POL012 Transgender Equality Policy

POL013 Holiday Policy Procedure

POL014 Freedom of Association

POL015 Corporate Criminal Offence Policy

POL016 Alcohol Drugs Policy

Site Safety Instructions

JobMatcha is committed to ensuring excellent health, safety and welfare for our team and the local communities we work within. You can view our policy here:

Site Safety Instructions

You can also find tailored advice at the Health & Safety Executive to show what you need to do to meet your legal responsibilities for health and safety